* IMPORTANT

Our studio adheres to the standards of the world's largest companies, meeting the highest quality requirements. All of our attached jewelry exclusively uses [labert] rods made from implant-grade titanium. Titanium is a hypoallergenic metal with numerous applications in the medical field. For example, it is the leading material used in orthopedic implants, pacemakers, dental implants, and joint replacements.

Return and Refund Policy subject to the Israeli Consumer Protection Law

At BOOM Piercing, we strive to ensure your complete satisfaction with your purchase and piercing experience. Please review our return and refund policy carefully.

Eligibility for Returns and Refunds

1. Jewelry Items:

   • Due to hygiene and safety standards, piercing jewelry cannot be returned or exchanged once it has been used or removed from its original sealed packaging.
   • Unused, unopened jewelry in its original condition may be returned within 14 days of purchase with proof of purchase.

2. Defective or Damaged Products:

   • If an item is defective or damaged upon receipt, you are eligible for a replacement or refund. Please notify us within 7 days of delivery by contacting our customer service team.

3. Piercing Services:

   • Piercing services are non-refundable, as they involve consumable materials and professional expertise.
   • If you experience any issues related to your piercing, we encourage you to visit our studio for a consultation to resolve the matter.

Non-Returnable Items

• Custom or special-order jewelry.
• Items purchased on sale or as part of a clearance.

Return Process

1. Contact us at [Contact Information] to initiate the return process.
2. Provide proof of purchase (receipt or order confirmation).
3. Ship the item(s) back to [Return Address] at your expense unless the item was defective or incorrectly sent.
4. Once the return is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds

• Approved refunds will be processed to your original method of payment within 5-10 business days.
• Shipping fees are non-refundable unless the return is due to our error.

Exchanges

Exchanges are only available for defective or damaged items. Contact our team to arrange an exchange.

Customer Support

For any questions or concerns regarding returns or refunds, please reach out to us at:

• Email: [Your Email Address]
• Phone: [Your Phone Number]
• Visit Us: [Store Address]

Thank you for trusting [Your Piercing Shop Name]. Your satisfaction and safety are our top priorities!